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Terms and Conditions



The price for hotel accommodation includes the booked meals as well as cleaning and linen and towel change.

The price for holiday homes, villas and apartments includes cleaning, electricity, water and gas, bed linen and towels unless otherwise noted, pool cleaning and maintenance where necessary, and a rental car (for more information see car rental and categories).

Please note that unless otherwise stated, the prices are per unit and not per person; in hotels the price is per room. The accommodation can lodge up to the maximum number of persons as shown in the description, whereby bedding for persons beyond the optimal occupancy can be a traditional couch/sofa bed or a separate bed.

We have carefully selected and visited our range of accommodation in order to provide a description, which is as accurate as possible. Following are a few helpful explanations:

Bedroom :

a bedroom or a double room is furnished with a double bed or 2 singles, which stand either together or separately. In some cases a baby cot or an extra bed can be made with extra charge. The extra bed can be either a couch, a sofa or a traditional style couch/bed.

Beds can vary from accommodation to accommodation. Following are the different types, which are always stated in the description.

 

Single Bed: for maximum 1 person (single beds can stand next to each other or separately), 100 x 190 cm.

Double Bed: for maximum 2 persons, 140 x 190 cm.

Queen Size: for maximum 2 persons, 160 x 200 cm.

King Size: for maximum 2 persons, 200 x 200 cm.

Bunk Bed: for 2 x 1 person, 2 beds one above the other

Separate bed(s): bed for maximum 1 person whereby the size can vary from the single bed norm.

Four-Poster Bed: These are normally the same size as a standard double.

Folding Bed: for maximum 1 person

Sofa Bed: for maximum 1 person. Seating, which can also be used as a bed.

Pull-Out Sofa Bed: for maximum 2 persons. Seating, which can also be used for sleeping with a pull-out bed for the 2nd person.

Traditional Couch/Bed: for maximum 1 person. Seating in traditional country style, which can also be used as a bed.

Futon-Sofa Bed: for maximum 1 or 2 persons.

Following are a few explanations about furnishings and fittings and the indoor/outdoor areas:

 

  • Kitchen: contains sink, refrigerator, cooker or cooking rings, saucepans, crockery and cutlery for the given number of persons. In some cases the kitchen forms part of the living area and is mentioned in the description.
  • Kitchenette: has the same facilities but is smaller and is part of the living area.
  • Living Room: is sufficiently furnished for the given number of persons.
  • Television: Television in accommodation is shown in the description as either TV or SAT-TV (satellite TV).
  • Bathroom:  always fitted with shower/WC or bath/WC and hand basin.
  • Outdoor Equipment: Here the outdoor facilities are described (e.g. garden, parking area, BBQ, etc). Holiday homes with swimming pool usually provide sun beds and umbrellas.
  • Indoor Area: Hotels normally have a reception but which is not necessarily manned 24 hours. This is mentioned in the description.
Boarding :

 

  • BB: breakfast is provided in continental, enriched or American style, which can either be served or offered as buffet.
  • HB: Breakfast and one warm meal per day (normally dinner)
  • FB: Breakfast and two meals per day from which one must be warm.
  • AI: (All Inclusive) In addition to breakfast, lunch and dinner coffee and cake or ice cream is served at specific times of the day. Drinks are normally local products. The All Inclusive content, drinks, meals (and times) can vary from hotel to hotel.
Arrival/Departure :

The accommodation is normally ready for occupation at 14:00 on the day of arrival. We ask you to be patient if arriving before this time and have to wait a while for the room.  Please understand that on departure the room must be vacated by 12:00 as thorough cleaning takes time.

Cleaning :

The frequency of cleaning varies from accommodation to accommodation but normally includes floors and WC as well as bed making. Guests are responsible for their own washing and washing up. Bed lined and towels are provided but towels are not to be used for the beach. In some hotels beach towels are provided against deposit. In this case it is mentioned in the description.

Fireplace/Central Heating/Air Conditioning :

Please note that in country houses with fireplace the cost for wood is mostly not included and in some types of accommodation a charge is raised for central heating or air conditioning.

 

Damages :

Guests are obliged to report any damages to indoor/outdoor furnishings and fittings to the reception, the hotel manager or house owner and will be responsible for any eventual charges. Damages, which are not reported during the stay and for which the owner makes a claim (up to 2 days after departure), will be later invoiced to the guest.

Domestic Animals :

Pets are not allowed in every accommodation. In cases, where there are exceptions, it is mentioned in the description. Non-compliance can lead to refusal of occupancy of the booked accommodation. Guests are personally responsible for obtaining regulations regarding the import of animals. Generally, pets are forbidden in swimming pools for hygienic reasons, and any damage caused by pets is to be reported immediately to the reception, the hotel manager or the house owner. Pet owners will be required to cover the costs of any damage (see DAMAGES)

Guarantee of Information :

Information regarding accommodation has been prepared to the best of our knowledge. However, we cannot guarantee the correctness of the information when hotel managers or house owners have not informed us of any changes to their properties.

Local Services:

Information regarding public services such as shops, restaurants, museums, water sports, public transport etc is given just as a guide as services can change without warning during the low season periods.

Rental Car :

As most holiday homes and villas are far away from large towns, a rental car is included in the holiday packet.  In order to provide more mobility to a hotel stay, you can also book a rental car. You can collect this at the airport on the day of arrival and leave it there on departure.

If you do not want a rental care, we can organise a taxi transfer for you from the airport to your accommodation (ask for our taxi transfer rates!).

When choosing a rental car, please consider whether the luggage space will be sufficient.

When booking accommodation to include a rental car, Beeinnet.com acts only as agent concerning the car but will negotiate the best price and conditions. The car rental contract will be completed with the agency locally.

Minimum rental period

The minimum rental period is 3 days.

Price and returning obligation

The basic rate is calculated in units of 24 hours, with a margin of 4 hours for the return of the vehicle. A time supplement will be applied for periods beyond this time.

Methods of payment

Payment is made via a secure website using either Visa or MasterCard and in co-operation with Eurobank-Greece, which will also validate your credit card details. Autocandia will verify your booking details and arrange for the due amount to be charged to your credit card. By missing or false booking information the transaction will be deactivated and you will receive an e-mail notification.

Rental cancellation

In case of customer cancellation one month before arrival, 100% of amount already paid will be refunded; up to 2 weeks before arrival, 50% and less than 2 weeks before arrival there will be no refund.

Cars and categories

We guarantee the delivery of a rental car within the chosen category. We do not accept reservations for a particular make of car and reserve the right to change the category in exceptional cases.

Inclusive

Rates include the following:

  1. unlimited kilometres
  2. taxes
  3. fully Cars in the categories H, F, G and L carry an excess of 400 Euro for damages incurred by self-caused accidents. All other categories are without excess.
  4. third party liability including insurance for occupants.
    i.Death or 3rd party injury
    ii.
    3rd party material damages
    iii.
    Fire damage
  5. theft, and damage caused by theft and vandalism (as long as the renter presents a police report). *Cases of gross negligence on the part of the renter, which lead to theft, damage and vandalism, (e.g. leaving key in the car) prohibit the provision of a substitute vehicle and the refund of original rental charges, and are not covered by insurance.
    Sums insured are determined by Greek/European regulations.
  6. 24-hour breakdown service. Substitution of the vehicle within 48 hours in case of accident or breakdown. Accidents and collisions are to be reported within 24 hours.
  7. additional driver
  8. map of Crete
Additional services (on request)

  • Tyre and Chassis Insurance at a cost of 3.54 € per day
  • Child Seat 3 € per day payable on delivery of the vehicle.
Deliveries and collections

TO ALL STATIONS ON CRETE:

   i. Free delivery / collection between 07:00 and 23:00 hrs at the airports, ports and towns with Autocandia stations. Between 23:00 and 07:00 hrs a supplement of 15 € will be charged, which is to be paid directly to Autocandia locally.
   ii. Free delivery / collection between 07:00 and 23:00 hrs to / from all hotels and towns within 30 km from the next Autocandia station. Between 23:00 and 07:00 hrs a supplement of 15 € will be charged, which is to be paid directly to Autocandia locally.
   iii. For deliveries / collections to / from hotels and towns between 30 km and 100 km from the nearest Autocandia station a supplement of 15 € per journey will be raised; between 23:00 and 07:00 hrs a supplement of 30 € per journey, which is to be paid directly to Autocandia locally.


TO ALL STATIONS OUTSIDE OF CRETE:

   i. Free delivery / collection between 07:00 and 23:00 hrs at the airports and our stations. Between 23:00 and 07:00 hrs a supplement of 15€ will be charged, which is to be paid locally.
   ii. Delivery / collection to / from hotels or other places (except airports and our stations) is only possible on request and at extra charge. Please contact us at info@beeinnet.com for further information about delivery / collection possibilities and supplements.

Extra costs

If the wrong grade of petrol is filled, the renter will be required to pay for repairs caused by his/her negligence. The sum already paid for a full tank of petrol is not transferable to a substitute vehicle. By loss of the key or remote control, the renter will be required to pay for a replacement. Price is dependant on dealer and make of car. Damage to rims or soft tops and cigarette burns inside the car are not covered by the insurance. Any such damages are to be reported on the signed incidence form when handing back the car. A charge will be raised accordingly.

Fuel an fuel rates

Petrol costs will be paid by the renter. Cars will be delivered with a full tank and are to be returned empty. The cost for the full tank of petrol is to be paid by the client on delivery of the car.


TYPE

Full Tank (Euro)

FIAT SEICENTO  € 38
TOYOTA YARIS € 40
HYUNDAI ACCENT  € 45
CITROEN C3 € 47
CITROEN PICASSO € 60
CITROEN XSARA € 55
FIAT SCUDO (9 Persons) 80
SUZUKI JEEP JIMNY - SUZUKI VITARA €  40
KIA SPORTAGE € 53
FIAT MULTIPLA (6 Persons) 65
TOYOTA COROLLA 52
Driver age limitation

For drivers of category A & B cars, the minimum age requirement is 21 years and for all other categories, 23 years. He/she must have held a valid driving licence for at least 12 months.

Traffic violations

Administrative sanctions resulting from traffic violations incurred during the rental period are at the expense of the renter.

Territorial use of a rental car

The use of a rental car is without exception only allowed within the state territory of Greece. It is not permitted to take the car out of Greece. By car rental on one of the Greek islands it is generally only permitted to drive the car on the same island. The car may not leave the island. It is not allowed to take rental cars from the mainland to the islands.

Online Reservation and Payment Conditions :

 Hotels: reservations can be made according to availability only with use of a credit card. Details given at the time of booking allow us to deduct the amount from your credit card.

Holiday homes/apartments and villas: you can make a request for availability for the period of your choice. Within 24 hours you will receive from us confirmation of availability, whereby you are given a booking option of 2-3 days. Within this period please let us know if you wish to complete the booking. In case of booking you will receive confirmation and payment details.

 

OTHER METHODS OF BOOKING

 You can also make a booking by e-mail, fax or telephone. For this please use our service centre.

Tel.:  ++30 2810 331 470

Fax.: ++30 2810 221 548

e-mail: reservation@beeinnet.com

 

If you need help with your holiday plans please contact the service centre or send us an e-mail

Tel.: ++30 2810 331 464

e-mail: info@beeinnet.com

METHOD OF PAYMENT

Bank transfer:
Please use the following account:

ALPHA CREDIT BANK OF GREECE
IBAN GR27 0140 6610 6610 0232 0000 960
ACCOUNT 500 661-00-2320-000960
SWIFT NO. CRBAGRAA XXX
IRAKLION/CRETE
BRANCH 661

Credit cards:

We accept the following: Visa and MasterCard

 

To debit your credit card with the due amount we use only the most modern coded, safety system in order to guarantee data protection. Payment is made through a secure website with Visa or MasterCard in co-operation with Eurobank-Greece, which will also verify the card details.  By missing or false booking information, your data will be deactivated and you will be informed by e-mail or telephone (where possible). We guarantee that all your personal data will be handled with the utmost discretion and that no information will be given to third parties.

 

Travel Documents :

As soon as your credit card details have been verified by the bank and the amount debited, you will receive your travel documents (voucher) by e-mail. Depending on the travel packet or service, please hand over the voucher on arrival (e.g. hand over of car rental voucher when making contract, hotel voucher to the reception on arrival).

Extension of Stay :

If you wish to extend your stay we will always try to help, but an extension is not always possible.

Early/Premature Departure :

If you wish to discontinue your stay for any reason and leave early, you will have no claim to a possible refund.

 

Cancellation Fees :

For cancellations made by guests (during the period before arrival as shown below), we will withhold the following amounts: 

  • Up to 8 weeks = 0%
  • 8-6 weeks = 25%
  • 6-4 weeks = 50%
  • 4-2 weeks = 74%
  • less than 2 weeks = 100%
Your Guarantee :

Cretan Holidays, the reputed Cretan Travel Bureau, which offers the product “Beeinnet.com” is a member of DRV (German Travel Association), HATTA (Hellenic Association of Travel & Tourist Agents) and ASTA (American Society of Travel Agents).

COPYRIGHT

Information and content of this website are the copyright © 2000-2007 of Beeinnet.com. All rights are reserved.

 



Copyright @2007 – 2013 K. Badouvas SA, Heraklion Crete Greece. Tel. +30 2810 331420, Fax. +30 2810 221548
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